Indra is celebrating, having been shortlisted for two awards at a prestigious annual business awards event.
Indra is in the running for the titles of ‘Excellence in Customer Service’ and ‘Best Use of Technology & Trends’ at the Herefordshire & Worcestershire Chamber of Commerce Business Awards 2024. The winners will be announced at a black-tie ceremony in Worcester on 13 June 2024.
Commenting on the double nomination, James Drake-Lee, Vice President of Marketing and Proposition at Indra said: “I am incredibly proud that Indra has been shortlisted for two awards at the Herefordshire & Worcestershire Chamber of Commerce Business Awards this year – the team work tirelessly to provide the highest quality in terms of both products and customer service, so it’s fantastic to see this recognised.
“We are all crossing our fingers for Thursday and are looking forward to attending the awards to celebrate our success as a team.”
Excellence in Customer Service
With a people-first focus, Indra uses cutting-edge technology to create transformative solutions people need, all while focusing on taking care of our people, customers, and the planet.
At Indra, excellence in customer service is achieved through a multifaceted approach which prioritises seamless collaboration. The journey begins with a harmonious partnership between Indra and our selected installation business, where both an exceptional product and service are achieved to enhance the customer’s final experience.
High levels of customer service are delivered directly to the end user once our chargers reach their owner. To achieve this, Indra provides personalised support, efficient problem-solving, and proactive engagement to address any enquiries promptly.
By responding not only to the pressing needs of our customers but monitoring for trends and patterns at a deeper level, we are able to identify and analyse common difficulties, market changes and customer feedback, meaning we are constantly able to refine our strategies to enhance overall customer satisfaction.
Best Use of Trends & Technology
Over the past two years, Indra has built its own cloud platform, user app and software support solution. The solution is very scalable and flexible in its application, enabling Indra to adapt to a new and fast moving industry while continuing to provide the best solutions.
The ability to capture data has enabled Indra to collect over two billion pieces of charging data, further helping identify how best to help users and develop capabilities in the industry – including bidirectional technology.
Indra has launched Europe’s biggest V2H trial to learn more about how best to use bidirectional charging in the home and cement Indra as a world leader in this technology. More information on Indra’s vision for the future can be found here.
