Last updated: 1st Oct 2026
1.1 These Green Flex Rewards terms and conditions (“Green Flex Terms”) apply to the Green Flex Rewards programme (the “Service”), which enables your connected charging device to participate in electricity flexibility services. These Green Flex Terms are in addition to our Sale Terms and Conditions, and to the extent of any conflict between the two, the provisions of these Green Flex Terms shall prevail.
1.2 The Service is a feature of the Indra platform designed to optimise when your device charges in order to support the electricity grid, reduce carbon impact, and provide you with the opportunity to earn rewards. All rights, including without limitation all intellectual property rights in and associated with the Service, are reserved by us. We hereby grant to you a limited, revocable, non-assignable licence to use the Service solely in accordance with these Green Flex Terms and only until the expiry or termination of the Service.
1.3 By enrolling in the Service, you agree to be bound by these Green Flex Terms.
1.4 These Green Flex Terms may be updated from time to time. Where changes are material, we will provide reasonable notice via the app or by email.
Indra Renewable Technologies Ltd., registered in the United Kingdom with company number 08740976 and registered office at Sentinel House, Sparrowhawk Close, Malvern, England, WR14 1GL.
3.1 We may automatically assess whether your device is eligible for participation in the Service.
3.2 Your device will only be enrolled once you provide explicit consent by accepting these Green Flex Terms.
3.3 Once enrolled, the Service allows us and our service providers to optimise the timing of your device’s charging to support electricity system needs.
3.4 This may include delaying, advancing, or temporarily pausing charging during the period of flexibility services.
3.5 These adjustments will operate within:
3.6 We will use reasonable efforts to ensure that participation in the Service does not materially impact your ability to charge your vehicle as intended.
3.7 The availability, frequency, and nature of the flexibility services may vary depending on market conditions, technical constraints, and programme availability.
4.1 Your device may only participate in one flexibility or managed charging service at a time.
4.2 You consent to us collecting your Meter Point Administration Number (MPAN) and registering your MPAN and device(s) with programme operators.
4.3 By enrolling in the Service, you confirm that:
4.4 If your device is enrolled in another such service, this may prevent participation.
4.5 If we detect or are informed of such participation, we may suspend or terminate your access to the Service.
5.1 You may earn rewards (“Rewards”) based on your device’s continued participation in flexibility services, and as may be more fully described on our website from time to time.
5.2 Rewards may be influenced by factors such as the timing, duration, and performance of your device during the provision of the flexibility services.
5.3 Rewards are not guaranteed and may vary over time depending on market conditions and programme rules.
5.4 Rewards will be credited to your account and may be withdrawn subject to the minimum withdrawal threshold displayed in the app. The current minimum withdrawal threshold is £20.
5.5 To remain actively participating in eligible charging, you must:
The applicable participation conditions and minimum withdrawal threshold will be displayed in the app and may be updated from time to time. Where a change materially affects you, we will provide reasonable notice through the app or by email.
5.6 Rewards may be forfeited if you:
6.1 To participate, you must:
6.2 You confirm that you:
6.3 You agree to provide accurate information about your device, installation, and premises location.
7.1 We may adjust or schedule your device’s operation during the provision of flexibility services in order to deliver the Service.
7.2 We may deploy firmware or software updates where necessary to maintain functionality, security, or compatibility.
7.3 Wherever reasonably practicable, updates and adjustments will be designed to minimise disruption.
8.1 The Service relies on third-party systems and services, including without limitation:
8.2 We are not responsible for outages, interruptions, or changes in these third-party systems or for any other acts or omissions to the Service resulting from any force majeure event.
8.3 Third-party programme rules may also apply, and changes to those rules may affect the Service.
9.1 You may leave the Service at any time via the Settings section of the app or by contacting us.
9.2 If you leave the Service:
9.3 We may suspend or terminate your participation where reasonably necessary, including:
9.4 Where possible, we will provide reasonable notice of termination. Immediate termination may occur where required for safety, legal, or operational reasons.
10.1 To deliver the Service, we will together with our partners, access, process and share the following with programme operators, their affiliates and their authorised sub processors:
10.2 This data is used to:
10.3 Your half-hourly metered consumption and export data will be processed by our partners and their authorised sub-processors by interfacing with the national smart meter systems in accordance with the Smart Energy Code. We will only access your smart meter data once valid consent has been provided and registered.
10.4 We and our partners could provide programme operators with half-hourly electricity consumption, export, baseline and reduction data and the value of any incentives used in an aggregate manner, for the purposes of delivering the Service. In some cases, programme operators may request detailed half-hourly data to audit performance and payment, which may include consumption and export data on an individual participant basis.
10.5 We will only share data that is necessary for the purposes of delivering the Service, in accordance with applicable data protection laws and our Privacy Policy.
10.6 If you have a smart meter, consent may be renewed every 18 months after initial verification. If moving from the consented address, you must opt out of the Service as soon as possible and no later than the date on which you move.
10.7 You may withdraw your consent to the sharing of your smart meter energy data at any time by withdrawing from the Service via the settings section of the app. If you withdraw your consent, we will stop accessing your smart meter data via the national smart metering system and will stop sharing your smart meter data with programme operators. Withdrawal of consent will not affect any data already shared or used lawfully before your withdrawal, or any data we are required to retain to meet legal, regulatory, or audit obligations.
10.8 If you withdraw consent, you will no longer be able to participate in the Service.
10.9 We and our partners and/or authorised sub-processors shall retain settlement calculations and data regarding your participation in the Service as per the terms of each programme’s rules for up to seven years.
11.1 Nothing in these Green Flex Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under law.
11.2 Subject to this, we are not liable for indirect or consequential losses, or for any loss of use or opportunity, loss of data, economic loss or any loss of profit or revenue.
11.3 Our total liability arising from the Service shall be limited to £100, except where otherwise required by law.
12.1 The availability and features of the Service may change over time due to regulatory, commercial, or technical reasons.
12.2 We may modify or withdraw the Service where reasonably necessary.
12.3 Your consumer rights are not affected by any provisions of these Green Flex Terms.
12.4 These Green Flex Terms are governed by the laws of England and Wales.
Email: [email protected]
Address: Indra Renewable Technologies Ltd, Sentinel House, Sparrowhawk Close, Malvern, England, WR14 1GL
