This is an example of the email we can send you to your Distribution Network Operator (DNO) if you're experiencing repeated overvoltage issues. To get the template, complete with the relevant data for your charger, please send a contact form to Indra's Customer Success team.
βTo whom it concerns,
I am writing to inform you that the incoming supply to my property is deviating beyond the limits set out in (Electrical Safety, Quality and Continuity Regulations (ESQCR) 2002).
These deviations are affecting my ability to charge my EV, thus impacting my mobility.
I kindly request you to take immediate action to resolve this issue. β―
Please see attached the evidence to support my request and expedite your investigation.
Information gathered over the last x days:
Max voltage measured: x V
Number of events out of voltage limits: x
Graph of supply voltage:
[Insert screenshot with voltage only covering the period]
