Effective date: 7 April 2026

Last updated: 7 April 2026

1. About your personal data

Indra Renewable Technologies Ltd (“Indra”, “we”, “us”, “our”) is committed to protecting your personal data and handling it in accordance with UK data protection law, including the UK GDPR and the Data Protection Act 2018. 

This Privacy Policy explains how and why we collect, use, store and share your personal data, particularly in the context of our EV charging products, installation services, and connected technology. 

2. Who are we?

Indra Renewable Technologies Ltd is the data controller responsible for your personal data. 

Registered office: Sentinel House, Sparrowhawk Close, Malvern, England, WR14 1GL 

Telephone: 01684 770631 

Email: info@indra.co.uk 

3. What personal data do we collect and how do we collect it?

We collect different types of personal data depending on how you interact with us. 

3.1 Data you provide directly 

• Name, email address and telephone number 
• Home and installation address 
• Account login details 
• Payment and billing information 
• Marketing preferences 
• Information about your property and electrical setup 

3.2 Device, charger and energy usage data 

As part of providing connected EV charging services, we may collect data from your charger and associated applications, including: 

• Charger identifiers and device information 
• Charging session data (e.g. time, duration) 
• Electricity usage and performance data 
• Energy provider and tariff information 
• Charger status, diagnostics and fault data 
• User settings, schedules and preferences 

This data is used to operate, maintain and improve our products and services, including enabling smart charging functionality. 

3.3 App and platform data 

When you use the Indra app or online services, we may collect: 

• Account activity and interactions 
• Device linking and configuration data 
• Remote control commands 
• Support and diagnostic data 

3.4 Technical and website usage data

• Technical and website usage data
• IP address and device identifiers
• Browser and operating system
• Website usage and analytics data
• Cookie data 

3.5 Data from third parties

We may receive data from: 

• Installers involved in your charger installation 
• Distribution Network Operators (DNOs) 
• Payment providers and finance partners 
• Referral partners or publicly available sources 

4. How do we use your personal data?

4.1 To provide our products and services (contractual)

• Deliver and install EV charging equipment 
• Enable charger functionality and app access 
• Process payments and manage accounts 
• Provide maintenance and customer support 

4.2 For legitimate interests

We process data where necessary for our legitimate interests, including: 

• Improving our products and services 
• Analysing system performance and usage trends 
• Preventing fraud and ensuring security 
• Managing customer support and service quality 

We ensure these interests are balanced against your rights and expectations. 

4.3 Marketing communications 

We will only send marketing communications where: 

• You have provided consent; or 
• You are an existing customer and we rely on the “soft opt-in” in accordance with UK law 

You can opt out at any time. 

4.4. Legal and regulatory obligations

• Compliance with legal requirements 
• Responding to regulators or law enforcement 

8. Data rentention

We retain personal data only as long as necessary: 

• Customer contracts and financial records: typically 6–7 years 
• Account and app data: retained while your account is active and for a limited period after closure 
• Device and usage data: retained for operational, support and analytical purposes 
• Marketing data: retained until you withdraw consent or opt out 

9. Marketing

You can unsubscribe from marketing communications at any time using the link in communications or by contacting us. 

10. Data anonymisation

We may anonymise personal data so it can no longer identify you, and use this for analytics and reporting. 

11. Automated decision-making

We do not carry out automated decision-making that has legal or similarly significant effects. 

12. Use of our services 

Our products and services are intended for use by adults. We do not knowingly collect personal data from individuals under the age of 18.

13. Cookies 

We use cookies for: 

• Strictly necessary functionality 
• Analytics and performance 
• Marketing (where consent is given) 

You can manage your preferences via our cookie banner. For more information, please see our Cookie Policy. 

14. Your rights

You have the right to: 

• Access your personal data 
• Correct inaccurate data 
• Request deletion 
• Restrict processing 
• Object to processing 
• Request data portability 
• Withdraw consent 

To exercise your rights, contact us at info@indra.co.uk. 

You also have the right to complain to the Information Commissioner’s Office (ICO). 

15. Complaints 

If you have concerns about how we use your data, please contact us first. You may also contact the ICO. 

16. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. 

17. Contact

Indra Renewable Technologies Ltd 

Email: info@indra.co.uk 

Telephone: 01684 770631