Indra has a new returns process to assist you with timely resolutions and remedial actions, as per our contractual terms.
1. In the event of an installer finding a faulty charger, either at Installation or call out, they must call the Indra Customer Support Team on 01684 770631 (option 1) to conduct a remote diagnosis.
2. In the event the issue cannot be resolved remotely and Indra have instructed to change the charger, the installer will be issued with a Return Material Authorisation (RMA) number by a member of the Customer Support Team.
IMPORTANT: If you do not have stock to replace the charger Indra will supply a replacement prior to the receipt of the warranty claim. If the faulty charger is not returned (step 4) within 2 months the full value of the replacement will be invoiced.
3. When the faulty charger is removed re-box writing the RMA number, clearly visible, on the outside and securely seal.
4. Dependent on your contract agreement, faulty chargers must be returned to either your business depot (collected monthly by Indra) or email collections@indra.co.uk with your collection address within 14 days of the RMA being issued.
5. Returned chargers will be inspected by Indra within 28 days of receipt unless advised otherwise.
6. For customer who have used their own stock to replace, upheld warrant claims will be replaced or repaired in accordance with our Customer Warranty Agreement.
7. Rejected warranty claims will be reviewed on a case-by-case basis.
*It is at Indra’s discretion to accept RMA’d units returned outside of the agreed timings.
*Units returned without valid RMA numbers will be rejected without investigation
*Indra will not be responsible for any loss of units returned without valid RMA numbers
