Indra returns process

Note: If you bought your EV charger directly from Indra, please follow the returns process below. If you bought your charger via our wholesale partner Replenishh, you need to follow their returns process.

Indra has a new returns process to assist you with timely resolutions and remedial actions, as per our contractual terms.

Please find below details of the procedure that you need to follow to ensure your returns are processed correctly
and in a timely way, should you encounter an issue during installation:

1. In the event of the installer finding a damaged or faulty unit they must call the Indra Customer Support Team on 01684 770631 (option 1) to conduct a remote diagnosis.
2. In the unlikely event that the issue cannot be resolved remotely you will be issued with a Return Material Authorisation (RMA) number by a member of the Customer Support Team.
3. Write the RMA number, clearly visible, on the box the unit will be returned in and securely seal.
4. Dependent on your contract agreement units need to be returned to either your business depot or email [email protected] with your collection address within 14 days of the RMA being issued.
5. Returned units will be inspected by Indra within 28 days of receipt unless advised otherwise.
6. Upheld warranty claims will be replaced or repaired in accordance with our Customer Warranty Statement.
7. Rejected warranty claims will be reviewed on a case-by-case basis.

*It is at Indra’s discretion to accept RMA units returned outside of the agreed timings.

*Units returned without valid RMA numbers will be rejected without investigation.

*Indra will not be responsible for any loss of units returned without valid RMA numbers